Privacy Policy

21/07/2026

1. Purpose of Information Collection

LÊ NGUYỄN COSMETICS collects customer information for the following purposes:

To receive and process customer orders.
To deliver products and provide requested services.
To contact customers for order confirmation and after-sales support.
To respond to inquiries, complaints, and customer support requests.
To provide updates about products, promotions, or other relevant information (where the customer has agreed to receive such communications).
To improve the quality of our services and enhance the website shopping experience.
To comply with applicable legal obligations.

2. Information We Collect

The information we may collect includes:

Full Name
Phone Number
Email Address
Shipping Address
Payment Information (where necessary)
Communications between the customer and LÊ NGUYỄN COSMETICS
IP address, browser type, device information, cookies, and other technical data used to operate, maintain, and improve our website.

Customers are responsible for ensuring that all information provided is accurate and complete.

3. Use and Disclosure of Information

Your personal information will only be used for the purposes described in this Privacy Policy.

LÊ NGUYỄN COSMETICS will not sell, rent, or trade your personal information to any third party for commercial purposes.

Your information may be shared only in the following circumstances:

With shipping service providers for order fulfillment.
With payment service providers (where applicable).
With competent government authorities when required by applicable laws or regulations.
In other circumstances where the customer has provided prior consent.

4. Information Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or until you request its deletion, unless a longer retention period is required by applicable law.

5. Information Security

LÊ NGUYỄN COSMETICS implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. In the event of unforeseen incidents or force majeure circumstances, LÊ NGUYỄN COSMETICS will cooperate with the relevant authorities and take all reasonable measures to minimize potential damage.

6. Your Rights

You have the right to:

Request access to the personal information you have provided.
Request that your personal information be updated, corrected, or supplemented if it is inaccurate.
Request the deletion of your personal information or object to its processing, where permitted by applicable law.
Opt out of receiving marketing communications and promotional messages from LÊ NGUYỄN COSMETICS.
Submit a complaint if you believe your personal information has been used improperly or unlawfully.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your login information and preferences.
Analyze website traffic and performance.
Improve your browsing experience and optimize website content.

You may disable cookies through your browser settings. Please note that doing so may affect the functionality of certain features on our website.

8. Requests and Complaints

If you have any questions, requests, or complaints regarding the collection or use of your personal information, please contact us:

LÊ NGUYỄN COSMETICS

Hotline: 0911 390 991

Email: info@lenguyencosmetics.vn

Address: 45 Pham Hong Thai Street, Ba Dinh District, Hanoi, Vietnam

Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM

LÊ NGUYỄN COSMETICS will review and respond to your request as soon as reasonably practicable after receiving it.

9. Changes to This Privacy Policy

This Privacy Policy becomes effective from the date it is published on our website and may be updated from time to time to reflect changes in applicable laws or our business operations.

Any revisions will be posted on this website and will become effective from the date of publication.