Sales Policy

This Sales Policy is established to protect the rights and interests of our customers while clearly defining the responsibilities of LÊ NGUYỄN COSMETICS in providing products and services.

1. Scope of Application

This policy applies to all customers who purchase products through the official sales channels of LÊ NGUYỄN COSMETICS, including:

• Official Website
• Facebook Page
• Instagram
• Shopee
• TikTok Shop
• Other official sales channels operated or authorized by LÊ NGUYỄN COSMETICS

2. Products

LÊ NGUYỄN COSMETICS specializes in distributing authentic hair care and cosmetic products from reputable domestic and international brands.

Product information published on our website and official sales channels includes product images, ingredients, benefits, directions for use, and other relevant details to help customers make informed purchasing decisions.

If the manufacturer updates the product design, packaging, specifications, or other details without prior notice, the actual product delivered will reflect the latest version supplied by the manufacturer.

3. Product Pricing

• Product prices are publicly displayed on each product page at the time of purchase.
• Prices include Value-Added Tax (VAT), where applicable.
• Shipping fees (if any) will be clearly displayed before the customer completes the order.
• Promotions, discounts, and special offers are valid only during the announced promotional period and under the applicable terms and conditions.

4. Order Confirmation

Once an order has been successfully placed, our system will record the order information.

LÊ NGUYỄN COSMETICS may contact customers via telephone, email, or other contact methods provided during checkout to confirm the order before processing and shipping, except for orders that are automatically confirmed by our system.

An order is considered officially accepted only after successful confirmation.

5. Right to Refuse or Cancel Orders

LÊ NGUYỄN COSMETICS reserves the right to refuse or cancel an order under the following circumstances:

• Incomplete or inaccurate order information.
• Inability to contact the customer for order confirmation.
• Products are temporarily out of stock or discontinued.
• Suspected fraudulent activities, unauthorized resale, or violations of applicable laws.
• Technical errors resulting in significant pricing inaccuracies or incorrect product information.

If an order is canceled, LÊ NGUYỄN COSMETICS will notify the customer as soon as possible and issue a refund (if payment has already been made) in accordance with our applicable refund policy.

6. Customer Rights and Responsibilities

Customers are responsible for:

• Providing complete and accurate order information.
• Reviewing all order details before confirming the purchase.
• Completing payment using the selected payment method.
• Inspecting the product upon delivery and promptly reporting any issues.

Customers have the right to:

• Receive complete product information and consultation before making a purchase.
• Receive support in accordance with our Return & Refund Policy, Warranty Policy (if applicable), and Customer Service Policy.
• Have their personal information protected in accordance with our Privacy Policy.

7. Rights and Responsibilities of LÊ NGUYỄN COSMETICS

LÊ NGUYỄN COSMETICS is committed to:

• Providing authentic products that match the information published on our official sales channels.
• Assisting customers throughout the ordering, payment, and after-sales service process.
• Resolving customer complaints promptly, fairly, and transparently in accordance with applicable regulations.
• Protecting customer information in compliance with applicable data protection laws.

8. Contact Information

If you have any questions regarding this Sales Policy or require further assistance, please contact us:

LÊ NGUYỄN COSMETICS

Hotline: 0911 390 991

Email: info@lenguyencosmetics.vn

Address: 45 Pham Hong Thai Street, Ba Dinh District, Hanoi, Vietnam

Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM