Q&A

21/07/2026

Frequently Asked Questions (FAQ)

1. How can I place an order at LÊ NGUYỄN COSMETICS?

You can place an order through the official LÊ NGUYỄN COSMETICS website or via our official sales channels, including Facebook, Instagram, Shopee, and TikTok Shop. Once we receive your order, our team will contact you to confirm the details and process it as quickly as possible.

2. Do I need to create an account to make a purchase?

No. You may purchase products without creating an account. However, registering an account (if available on the website) allows you to track your orders and manage your shopping information more conveniently.

3. Does LÊ NGUYỄN COSMETICS sell authentic products?

Yes. LÊ NGUYỄN COSMETICS is committed to providing authentic products from reputable brands, as well as products officially distributed by our company in accordance with applicable regulations.

4. What payment methods are available?

We currently support the following payment methods:

Cash on Delivery (COD) (where applicable)
Bank Transfer
Online payment via integrated payment gateways on our website (if available)

5. How long does shipping take?

Delivery time depends on your location and the shipping carrier.

Within major cities: Approximately 1–2 business days
Other provinces and cities: Approximately 2–5 business days

Actual delivery times may vary depending on shipping conditions.

6. Can I inspect my order before accepting delivery?

Please refer to our Product Inspection Policy available on our website for details regarding the scope of product inspection before accepting your order.

7. Can I exchange or return a product?

Yes. LÊ NGUYỄN COSMETICS accepts product exchanges and returns for eligible cases in accordance with our Return & Refund Policy published on our website.

8. What should I do if I receive the wrong product or a damaged item?

Please contact our Customer Service team immediately via our Hotline or Email. Kindly provide photos of the product along with your order number so we can verify the issue and assist you as quickly as possible.

9. How can I cancel or modify my order?

Please contact LÊ NGUYỄN COSMETICS as soon as possible after placing your order. If your order has not yet been handed over to the shipping carrier, we will assist you with modifying or canceling your order upon request.

10. Will my personal information be kept confidential?

Yes. LÊ NGUYỄN COSMETICS is committed to protecting your personal information in accordance with our Privacy Policy and all applicable laws and regulations.

11. How can I get product recommendations?

Our customer support team is always ready to help you choose the products that best suit your needs during business hours.

Hotline: 0911 390 991

Email: info@lenguyencosmetics.vn

12. Does LÊ NGUYỄN COSMETICS issue VAT invoices?

Yes. If you require a Value-Added Tax (VAT) invoice, please provide your invoicing information at the time of placing your order or before your order is shipped. VAT invoices will be issued in accordance with applicable tax and invoicing regulations.

13. How can I check product availability?

Product availability is updated regularly on our website. If there are any inventory changes after your order is placed, LÊ NGUYỄN COSMETICS will proactively contact you and recommend the most suitable solution.

14. How can I contact LÊ NGUYỄN COSMETICS?

For product inquiries, customer support, or complaints, please contact us:

LÊ NGUYỄN COSMETICS

Address: 45 Pham Hong Thai Street, Ba Dinh District, Hanoi, Vietnam