Terms & Conditions

1. Scope of Application

These General Terms and Conditions apply to all individuals and organizations accessing the website, browsing information, registering an account (if applicable), or purchasing products through the official sales channels of LÊ NGUYỄN COSMETICS.

2. Transaction Principles

• All transactions are conducted on the basis of good faith, equality, voluntary agreement, and compliance with applicable laws.
• Information relating to products, pricing, promotions, and applicable policies is published on our website and official sales channels.
• Customers are responsible for reviewing all relevant product information before making a purchase.

3. Order Requirements

To place an order, customers are required to:

• Provide complete and accurate information necessary for order processing.
• Be responsible for the legality and accuracy of the information provided.
• Ensure they are authorized to use the selected payment method (for online payments).

LÊ NGUYỄN COSMETICS reserves the right to refuse any order that appears to involve fraudulent activity, false information, or unauthorized transactions.

4. Pricing and Payment

• Product prices displayed on the website are those applicable at the time the order is placed.
• Prices may be adjusted from time to time in accordance with promotional campaigns or business policies.
• Customers may choose from the payment methods published on the website.
• Orders will be processed only after satisfying the applicable order confirmation requirements established by LÊ NGUYỄN COSMETICS.

5. Shipping and Delivery

Product delivery is carried out in accordance with our Shipping & Delivery Policy published on the website.

Estimated delivery times are provided for reference only and may vary due to circumstances beyond our reasonable control, including weather conditions, natural disasters, epidemics, traffic disruptions, or other force majeure events.

6. Customer Rights and Obligations

Customers have the right to:

• Receive complete and accurate information regarding products and services.
• Select their preferred purchasing and payment methods.
• Receive support under our Sales Policy, Return & Refund Policy, Warranty Policy (if applicable), and Customer Service Policy.

Customers are responsible for:

• Providing truthful and accurate information.
• Paying the full value of their order.
• Inspecting products upon delivery.
• Complying with all policies and regulations published on this website.

7. Rights and Responsibilities of LÊ NGUYỄN COSMETICS

LÊ NGUYỄN COSMETICS reserves the right to:

• Verify customer information before confirming an order.
• Refuse or cancel orders in accordance with applicable laws or our Sales Policy.
• Modify product prices, promotional programs, and website content whenever necessary.

LÊ NGUYỄN COSMETICS is committed to:

• Providing authentic products consistent with the information published on our official channels.
• Delivering confirmed orders in accordance with our shipping procedures.
• Protecting customer personal information in accordance with our Privacy Policy.
• Receiving and resolving customer inquiries, feedback, and complaints in a timely and transparent manner.

8. Intellectual Property

All content available on this website, including but not limited to:

• Images
• Text
• Website design
• Logos
• Trademarks
• Videos
• Technical documents
• Other materials created by or legally licensed to LÊ NGUYỄN COSMETICS

is the property of LÊ NGUYỄN COSMETICS or its respective lawful owners and is protected under applicable intellectual property laws.

No content may be copied, modified, reproduced, distributed, published, exploited, or used in any form without the prior written consent of LÊ NGUYỄN COSMETICS.

9. Limitation of Liability

LÊ NGUYỄN COSMETICS shall not be liable for any loss or damage arising from:

• Inaccurate or incomplete information provided by the customer.
• Delays or failures caused by shipping carriers due to force majeure circumstances.
• Technical failures or system interruptions beyond our reasonable control.
• Other force majeure events recognized under applicable laws.

In all circumstances, LÊ NGUYỄN COSMETICS will make reasonable efforts to cooperate with customers and relevant parties to resolve issues in good faith while protecting the legitimate rights and interests of all parties involved.

10. Governing Law and Dispute Resolution

All transactions conducted through this website shall be governed by the laws of the Socialist Republic of Vietnam.

In the event of any dispute, the parties shall first seek to resolve the matter through negotiation and amicable settlement.

If no agreement can be reached, the dispute shall be submitted to the competent governmental authority or court having jurisdiction in accordance with applicable laws.

11. Contact Information

If you have any questions regarding these General Terms and Conditions, please contact us:

LÊ NGUYỄN COSMETICS

Address: 45 Pham Hong Thai Street, Ba Dinh District, Hanoi, Vietnam

Hotline: 0911 390 991

Email: info@lenguyencosmetics.vn

Business Hours: Monday – Sunday, 9:00 AM – 6:00 PM